Privacy policy
LiftMend is a gym training and recovery app made by Verosite Ltd, a company in the United Kingdom. Verosite Ltd is the controller of your personal data under UK GDPR. Questions about your data go to hello@liftmend.com.
What we collect
- Your account: your first name and email address. If you sign up with a password, we store it only as a secure hash. If you sign in with Google, Google gives us your name and email address. We don't get your Google password. If you sign in with Apple, Apple gives us your name and either your email address or a private relay address that forwards to it, if you choose to hide it.
- Your plan answers: your goals, your training level, the programmes you want, and any body areas that hurt.
- Your training: the workouts you log, sets, reps and weights, and the pain or effort score you give each session.
- Weigh-ins, if you log your weight.
- Food log, if you use it: the foods you add, amounts and their calories and nutrients.
- Coach chat: the messages you send your coach and its replies.
- Usage statistics: pages viewed and page speed, without cookies and without the address details in email links.
- How you use the app: named in-app events linked to your account (for example "workout finished", "coach message sent", "opened the Pro page"), so we can see which features help and fix what doesn't. No advertising, and never sold.
- Reports you send: if you tap Report on a coach reply, we keep that reply's text so we can review it.
- Your choices: whether you allowed the AI coach and the health check, and when, so we only send data to the AI when you've said yes. You can turn the AI coach off in Account.
- Subscriptions: if you subscribe to LiftMend Pro, your plan, renewal date and status. On the website Stripe takes the payment; in the iPhone or Android app Apple or Google does, and we never see your card.
Pain, injuries and body weight are health data, which UK GDPR treats as a special category. We collect them only because you choose to give them to us so the app can plan around them, and we rely on your explicit consent to use them. You can leave them out, though your plan will be less tailored.
Apple Health (HealthKit): on iPhone, LiftMend can save each finished workout to Apple Health as a strength workout, with its duration and an estimate of the calories burned. It writes only; it never reads anything from Health. The data goes straight from your phone to the Health app and is never sent to us, used for advertising or marketing, or shared with anyone. You can turn this off at any time in Account, under Preferences, Apple Health, or in the Health app under Sharing.
Why we use it
- To run your account and keep you signed in (to perform our contract with you).
- To build your plan, track your progress and let your coach answer with your plan and history in mind (contract, and your explicit consent for health data).
- To send emails you need: confirming your email, login links and password resets (contract).
- To keep the service working and secure, for example limiting how many coach messages can be sent each day (our legitimate interests).
We don't sell your data, show ads, or use your data to train AI models.
Who we share it with
Only these providers, who process data for us under contract:
| Provider | What for | Where |
|---|---|---|
| Supabase | Database and sign-in: stores your account, plan, workouts, weigh-ins, food log and chat | Frankfurt, Germany (EU) |
| Vercel | Hosts the app and website, runs the coach, usage statistics | Frankfurt, Germany (EU), with a global delivery network |
| Anthropic (through Vercel AI Gateway) | Writes your coach's replies, only after you allow the AI coach. Each reply uses your message, first name, plan, recent training, pain areas and health check answers (if you shared them), body weight, run days and today's food log. Also reads a meal you describe in the food log (Pro). | United States |
| Your Move | Exercise demo videos and food nutrition data. Our server sends only the food words you search for, never your name or account. | Outside the UK; no personal data is sent |
| Resend | Sends account emails | United States |
| Only if you choose to sign in with Google | United States | |
| Apple | Only if you choose to sign in with Apple, and the App Store if you subscribe in the iPhone app | United States |
| Stripe | Takes payment if you subscribe to Pro on the website | United States and EU |
| RevenueCat | Checks App Store and Google Play subscriptions and tells us whether Pro is on. It gets your account id and purchase details, not your name or health data. | United States |
When data goes outside the UK, we rely on the UK–US data bridge or on standard contractual protections such as the UK International Data Transfer Addendum.
How long we keep it
We keep your data while you have an account. When you delete your account in the app, your account, plan, workouts, weigh-ins, food log and coach chat are deleted. Backups held by our database provider roll off within their normal backup period.
Your rights
You can ask to see, correct, delete or export your data, object to how we use it, or withdraw consent for health data at any time. Withdrawing consent doesn't affect what we did before. Email hello@liftmend.com and we'll reply within one month.
If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.
Not medical advice
LiftMend gives exercise guidance, not medical advice. If something hurts badly or keeps getting worse, see a doctor or physiotherapist.
Changes
If we change this policy, we'll update the date at the top. If a change affects how we use your data in a significant way, we'll email you first.