Terms of use
These terms apply when you use LiftMend at liftmend.com and app.liftmend.com. LiftMend is made by Verosite Ltd, a company in the United Kingdom ("we", "us"). By creating an account you agree to them. If you have a question, email hello@liftmend.com.
1. Exercise guidance, not medical advice
LiftMend gives general exercise guidance, including from an AI coach. It does not diagnose, treat or replace a doctor or physiotherapist. Check with a health professional before starting if you have an injury, a medical condition, are pregnant, or are unsure whether exercise is safe for you. Stop if an exercise causes sharp pain, numbness, dizziness or chest pain, and get medical help. Call 999 in an emergency or 111 for urgent advice.
The AI coach can make mistakes. Use your judgement and follow the advice of your own health professionals over anything in the app.
2. Your account
You need to be 16 or over to use LiftMend. Keep your login details private; you are responsible for activity on your account. You can delete your account at any time from Account in the app, which deletes your data as described in our privacy policy and cancels any LiftMend Pro subscription.
3. Free and Pro
LiftMend is free to use with up to 2 plans at a time and a daily limit on coach messages. LiftMend Pro adds unlimited plans and the full AI coach, with fair daily limits. Features may change as we improve the app; we will not remove a core part of Pro you have paid for during a billing period.
4. Prices, free trial and renewal
- LiftMend Pro costs £5.99 a month or £39.99 a year. Prices include VAT where it applies.
- New subscribers get a 30-day free trial, once per person. We take your card details at the start. If you do not cancel before the trial ends, your subscription starts and you are charged on the date shown at checkout.
- Your subscription renews automatically each month or year until you cancel. We will email you before a yearly renewal.
- Payments are handled by Stripe. Your statement may show Verosite Ltd.
- If we change the price, we will tell you at least 30 days before it applies to you, and you can cancel before then.
5. Cancelling and refunds
- You can cancel at any time in the app: Account, then LiftMend Pro, then Manage subscription. You keep Pro until the end of the period you have paid for, then return to free. Your history is kept.
- Cancel during the free trial and you are not charged.
- 14-day right to cancel: under UK consumer law you can cancel a new subscription within 14 days of your first payment and get a full refund. Email hello@liftmend.com or cancel in the app and ask for a refund.
- After that, payments are not refunded for part-used periods, except where the law says otherwise or we have made a mistake.
6. Fair use
Do not misuse LiftMend: no attempts to break or overload the service, get around limits, access other people's data, or use the AI coach for anything unlawful or harmful. We may suspend accounts that do, and will tell you why where we can.
7. Our content
Plans, videos, text and the app itself belong to Verosite Ltd or its licensors. You may use them for your own training. Some exercise photos come from the public-domain Free Exercise DB.
8. Liability
We work hard to keep LiftMend accurate and available, but we cannot promise it will always be error-free or uninterrupted. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or anything else that cannot be limited by law. Otherwise our total liability to you is limited to what you paid us in the 12 months before the claim. Your statutory rights as a consumer are not affected.
9. Changes and law
We may update these terms. If a change matters, we will tell you in the app or by email before it applies. These terms are governed by the law of England and Wales, and you can bring a claim in the courts of the part of the UK where you live.